![]() ![]() While mistakes can and do happen when invoices are sent, if you follow it up with a credit note, it proves that you’re working hard to maintain a strong relationship with your client.Ĭonsider the alternative: accidentally charging them the wrong amount and then doing nothing to rectify it - that will only cause conflict and mistrust. That way, you’re more likely to retain them as a client.Īnd secondly, it shows that you’re paying attention. If your product or service doesn’t meet their expectations, you can be on the front foot in terms of offering a refund or money off their next invoice.
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